Some website owners find that it can be difficult to cover all potential user questions in their FAQ. Some sites are dynamic and new questions may pop up. Sites that have a large user base could be missing out on a vital resource that could save them time and give the user community a place to interact and help one another out. That is exactly what Kroud does. The application allows site owners to create a user driven FAQ area. Users can submit their questions and other users can provide answers, effectively solving problems without getting the site’s owner or employees involved. This can not only save time and money, but encourage long term user interaction and help improve customer service by tapping into the collective knowledge of the user base.Show more screenshots »
Kroud was founded by Stu Green in 2010. Green identified a common problem among many online communities. When websites didn’t provide enough opportunity for interaction, the community often began dying off. He created Kroud to help prevent this problem by giving website owners a simple tool that would engage their users and encourage interaction. Today, many sites are utilizing Kroud to improve their offerings to their users. These include Pyrocms, MusoFinder, Zferral and Project Bubble.
Most websites have some kind of FAQ page. Kroud takes this concept and turns it into an opportunity for users to connect within the community. By providing a platform for users to ask questions and voice their answers, Kroud provides another layer of interaction that is easy to implement. Kroud is simple to use and does not require any complicated programming or features to encourage users to interact.
The Kroud website gives off an air of complete professionalism, but not without a hint of character. New users are greeted by a wide, grey header and simple logo. Hints of green and blue compliment the color scheme. The FAQ pages are easy to use as well. They include no clutter and are very easy to understand. The user simply submits a question or posts an answer. Each response is well spaced so there is no confusion while reading responses.
New users can become Kroud members by clicking on the vibrant yellow “start a Kroud” button along the right hand side of the homepage (the user may have to scroll down to find it). A black background and white pop up box will appear with the registration form. The form asks for the user’s first name, email address, desired name of their Kroud and desired sub domain. After submitting the information, the user’s Kroud is created and they can begin adding details such as a description, appearance customizations and logo.
Kroud invite all visitors to try its service for free. There are no subscription fees or other charges for creating a Kroud. The site does not offer a paid premium membership, either. It is important to note that Kroud is currently in beta. There may be additions and updates later that lead to a paid membership At the moment, this is not the case and no further information has been provided to indicate that it will change any time soon.
Kroud is a helpful tool for anyone who has a website with a user community. Kroud makes it easy to provide another layer of interaction that can keep the community interested and informed. The FAQ pages are easy to understand and include customization options so the user can create the right tone and atmosphere to go with their website.